[General] Privacy Policy
LG Energy Solution, Ltd. (hereinafter referred to as “The Company”, “we”, or “us” interchangeably) cares about your privacy. This privacy policy will explain how our organization uses the personal data we collect from you when you use our NewsRoom Website(http://www.news.lgensol.com). The protection of your privacy when processing personal data is important to us. We therefore process your personal data in compliance with the relevant data protection regulations.
Data Collection
- Information We Collect
[Email address, only if you have sent an inquiry to our representative email] - Purpose for Collection
[Responding to 1:1 inquiries on the website, general inquiries and product inquiries through online] - Methods of Collection
[Customer making inquiries through the website]
[Use or view our website via your browser’s cookies.]
Retention Period
We retain your information for the period as required by the law and in accordance with our data retention policies. You may request copies of our data retention policies by contacting us.
Recipients
We may share your information outside of our company in the following ways:
Service providers that assist with storage, maintenance.
Security
The Company shall take the following technical and organizational security measures to protect your data:
- Maintain Information security policies and make sure that policies and measures are regularly reviewed and where necessary, improve them.
- Communication with the Company applications utilizes cryptographic protocols such as TLS to protect information in transit over public networks. At the network edge, firewalls, web application firewalls, and DDoS protection are used to filter attacks.
- Data security controls which include logical segregation of data, restricted (e.g. role-based) access and monitoring, and where applicable, utilization of commercially available and industry-standard encryption technologies.
- Logical access controls designed to manage electronic access to data and system functionality based on authority levels and job functions.
- Physical and environmental security of data centers, server room facilities and other areas containing client confidential information designed to: (i) protect information assets from unauthorized physical access, (ii) manage, monitor and log movement of individuals in and out of the Company facilities, and (iii) guard against environmental hazards such as heat, fire and water damage.
- Operational procedures and controls to provide for configuration, monitoring, and maintenance of technology and information systems according to prescribed internal and adopted industry standards, including secure disposal of systems and media to render all information or data contained therein as undecipherable or unrecoverable prior to final disposal or release from the Company’s possession.
- Network security controls that provide for the use of enterprise firewalls and layered DMZ architectures, and intrusion detection systems and other traffic and event correlation procedures designed to protect systems from intrusion and limit the scope of any successful attack.
- Vulnerability assessment, patch management, and threat protection technologies and scheduled monitoring procedures designed to identify, assess, mitigate and protect against identified security threats, viruses and other malicious code.
About Cookies
Our website uses ‘cookies’ to store and retrieve user information from time to time to provide personalized service. A cookie is a very small text file that the server uses to operate the website, which sends to the user’s browser and is stored on the user’s computer hard disk.
1. Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will then not work. These cookies do not store any personal data.
| Cookie Subgroup | Cookies | Cookies used | Lifespan |
|---|---|---|---|
| news.lgensol.com | PHPSESSID | First Party Cookie | 1 session |
| news.lgensol.com | cookie-privacy | First Party Cookie | 1 month |
| news.lgensol.com | _ga | Third Party Cookie | 2 years |
| news.lgensol.com | _gid | Third Party Cookie | 1 day |
| news.lgensol.com | _ga_<container-id> | Third Party Cookie | 2 years |
2. Managing cookie preferences
You can set your cookie preferences at any time directly by changing the settings on your browser:
If your browser is not listed here, you can find out how to manage cookies by consulting the documentation provided by your particular browser manufacturer. You may also consult your mobile device documentation for information on how to disable cookies on your mobile device.
What are your data protection rights?
- The Company has obligation and responsibility to ensure your rights with regard to personal data in The Company that is retained in any form such as electronic files, papers.
- The laws may grant you (or your representatives) specific rights in connection with the processing of personal data by The Company. In situations specified in the regulations, you have the right to access your data, rectify it, delete, and restrict the processing of personal data, the right to object to the processing of personal data and the right to data portability.
- You may exercise your rights by contacting the personal data protection department/team as specified below and upon receiving your fax, phone or email, The Company will promptly respond. The Company may request to to provide a copy of identification by which The Company can verify your identity.
- The Company may request the Power of Attorney and a copy of identification by which the Company can verify the existence of legitimate delegation by you to the representative, if you choose to exercises your rights through your representative.
- If the personal data are processed under your consent, you may withdraw your consent at any time without prejudice to the lawfulness of personal data processing before your withdrawal of consent.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Write to us: privacy.es@lgensol.com
Contact Us
The Company has designated a Department in charge of personal information protection as below, with overall responsibility for processing of personal information to handle complaints and damage relief sought by data subjects in relation to personal information processing, etc. Users may make any inquiries about personal information protection, complaint handling or damage relief, etc. that arise while using the Company’s services (or business) through the person in charge and the relevant department, and the Company will respond to and address users’ inquiries without delay.
Department in charge of personal information protection:
- Department : Security Policy Team
- Email : privacy.es@lgensol.com
Customer Inquiry Service Department:
- Department : [Global Communications Team]
- Email : lgesnews@lgensol.com
Changes to our Privacy Policy
The Company keeps its Privacy Policy under regular review and places any updates on this web page. This Privacy Policy was last update on [08.30.2022.]
[EU] Privacy Policy
LG Energy Solution, Ltd. (hereinafter referred to as “The Company”, “we”, or “us” interchangeably) cares about your privacy. The purpose of this Privacy Policy is to explain what personal data we collect, how we collect it, use it and share it, and what controls and rights you may exercise with respect to your personal data. The protection of your privacy when processing personal data is important to us. We therefore process your personal data in compliance with the relevant data protection regulations, in particular the EU General Data Protection Regulation (GDPR).
The Company may amend this Privacy Policy as required by relevant laws or Company’s internal regulation.
Why do we process your data?
1. Legal Basis
We only process your data based on consent according to Art.6(1) GDPR, which you are free to give or refuse. You can change your decisions at any time by contacting us. If you change your decision it will not affect the lawfulness of processing based on consent before its withdrawal.
2. Purpose for Processing
[Responding to 1:1 inquiries on the website, general inquiries and product inquiries through email]
What data do we collect?
The Company collects the following data:
- Personal identification information [Email address, only if you have sent an inquiry to our representative email]
- Sensitive information [N/A]
How do we collect your data?
You directly provide us with most of the data we collect. We collect and process data when you:
- [Customer making inquiries through the website]
- [Use or view our website via your browser’s cookies.]
How will we use your data?
The Company collects your data so that we can:
- [Respond to your inquiries and provide consultation]
How long do we keep your data?
| Purpose of Collection and Retention of Personal Information | Period of Retention |
|---|---|
| Responding to 1:1 inquiries | 5 years |
However, in cases where it is necessary to retain personal information for a specified period under provisions of the applicable laws and regulations, it is retained for such period, and, the purpose of processing and use of personal information and the corresponding retention periods are as follows:
| Purpose of Collection and Retention of Personal Information | Applicable Korean Laws and Regulations | Retention Period |
|---|---|---|
| Preserving records of visit to the website (website, etc.) | Protection of Communications Secrets Act | 3 Months |
| Preserving records on resolving customer complaints or disputes | Act on the Consumer Protection in Electronic Commerce, etc. | 3 Years |
The Company will delete the personal information without delay, when the purpose of personal data processing is achieved or retention period is expired unless the personal information is necessary or mandatory by the laws or the contract with the third party.
In Case of the personal data in paper form, the Company uses paper shredders.
The Company outsources personal information processing for its smooth provision for services. The Company specifies in a contractual document the matters concerning the outsourcee’s responsibilities, such as prevention of processing personal information for any purpose other than conducting outsourced services, technical/managerial safeguards, restriction on sub-outsourcing, management/supervision and compensation for damages, etc., and manages and supervise the outsourcee to confirm if information is processed safely.
| Company | Company Address | Details of Outsourced Services |
|---|---|---|
| LG CNS | Buildings E13 and E14, LG Science Park, 71, Magokjungang 8-ro, Gangseo-gu, Seoul, Republic of Korea 07795 | Maintenance of system |
※ If there are any changes in the above Outsourcees or Outsourced Services, we will ensure that such changes are disclosed through this Privacy Notice without any delay.
Where do we transfer your data?
Your use of our Website will involve the transfer, storage, and processing of your personal information within and outside of your country of residence consistent with this policy.
We also transfer your personal data to the Republic of Korea for which an adequacy decision of the EU Commission exists. Where data is transferred to countries which are not considered to provide adequate protection to personal data, we put in place appropriate safeguards to protect your personal data, such as standard contractual clauses approved by the European Commission. If you would like to have more information regarding technical and organisational measures adopted to protect your personal data during international transfers, please contact our data protection team (see below for contact details).
How do we protect your data?
The Company shall take the following technical and organizational security measures to protect your data:
- Maintain Information security policies and make sure that policies and measures are regularly reviewed and where necessary, improve them.
- Communication with the Company applications utilizes cryptographic protocols such as TLS to protect information in transit over public networks. At the network edge, firewalls, web application firewalls, and DDoS protection are used to filter attacks.
- Data security controls which include logical segregation of data, restricted (e.g. role-based) access and monitoring, and where applicable, utilization of commercially available and industry-standard encryption technologies.
- Logical access controls designed to manage electronic access to data and system functionality based on authority levels and job functions.
- Physical and environmental security of data centers, server room facilities and other areas containing client confidential information designed to: (i) protect information assets from unauthorized physical access, (ii) manage, monitor and log movement of individuals in and out of the Company facilities, and (iii) guard against environmental hazards such as heat, fire and water damage.
- Operational procedures and controls to provide for configuration, monitoring, and maintenance of technology and information systems according to prescribed internal and adopted industry standards, including secure disposal of systems and media to render all information or data contained therein as undecipherable or unrecoverable prior to final disposal or release from the Company’s possession.
- Network security controls that provide for the use of enterprise firewalls and layered DMZ architectures, and intrusion detection systems and other traffic and event correlation procedures designed to protect systems from intrusion and limit the scope of any successful attack.
- Vulnerability assessment, patch management, and threat protection technologies and scheduled monitoring procedures designed to identify, assess, mitigate and protect against identified security threats, viruses and other malicious code.
What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to the following:
The right to access (Art.15 GDPR) – You have the right to request us for copies of your personal information.
The right to rectification (Art.16 GDPR) – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
The right to erasure (Art.17 GDPR) – You have the right to request that we erase your personal information, under certain conditions.
The right to restriction of processing (Art.18 GDPR) – You have the right to request that we restrict the processing of your personal information, under certain conditions.
The right to data portability (Art.20 GDPR) – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to object (Art.21(1) GDPR) – In this case, the objection to data processing must be justified.
Consent: Where we process your personal data on the basis of you consent, you have the right to withdraw your consent at any time without prejudice to the lawfulness of personal data processing before the withdrawal of consent
To exercise your rights, please contact us at:
LG Energy Solution Security Policy Team
Parc1 Tower1, 108, Yeoui-daero, Yeongdeungpo-gu, Seoul, Republic of Korea 07335
Tel: +82-2-3773-3340
Email: privacy.es@lgensol.com
We will respond to your request within a month, but you may need to provide us with proof of identification before we’ll be able to act upon your request.
Privacy Policies of other Websites
The Company’s website contains links to other websites. Our Privacy Policy applies only to [http://www.news.lgensol.com], so if you click on a link to any other Company’s related websites, you should read their privacy policies.
How do we use Cookies?
Our website uses ‘cookies’ to store and retrieve user information from time to time to provide personalized service. A cookie is a very small text file that the server uses to operate the website, which sends to the user’s browser and is stored on the user’s computer hard disk.
1. Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will then not work. These cookies do not store any personal data.
| Cookie Subgroup | Cookies | Cookies used | Lifespan |
|---|---|---|---|
| news.lgensol.com | PHPSESSID | First Party Cookie | 1 session |
| news.lgensol.com | cookie-privacy | First Party Cookie | 1 month |
| news.lgensol.com | _ga | Third Party Cookie | 2 years |
| news.lgensol.com | _gid | Third Party Cookie | 1 day |
| news.lgensol.com | _ga_<container-id> | Third Party Cookie | 2 years |
2. Managing cookie preferences
You can set your cookie preferences at any time directly by changing the settings on your browser:
If your browser is not listed here, you can find out how to manage cookies by consulting the documentation provided by your particular browser manufacturer. You may also consult your mobile device documentation for information on how to disable cookies on your mobile device.
Automated decision making, including profiling
LGES does not carry out any decision making, including profiling which produces legal or similarly significant effects. Some of our third-party providers use automated decision making tools and data algorithms to help us organize data for marketing purposes. You have the right to object to this processing at any time, please see the section on Your Rights below for more information.
How to contact us
The Company has designated a Department in charge of personal information protection as below, with overall responsibility for processing of personal information to handle complaints and damage relief sought by data subjects in relation to personal information processing, etc. Users may make any inquiries about personal information protection, complaint handling or damage relief, etc. that arise while using the Company’s services (or business) through the person in charge and the relevant department, and the Company will respond to and address users’ inquiries without delay.
Department in charge of personal information protection:
- Department : Security Policy Team
- Email : privacy.es@lgensol.com
Customer Inquiry Service Department:
- Department : [Global Communications Team]
- Email : lgesnews@lgensol.com
Branch office in Germany and Data Protection Officer:
- LG Energy Solution Europe GmbH
- Company Address : Otto-Volger-Str.7C, 65843, Sulzbach (Taunus), Germany
- Contact Email of Data Protection Officer : data.protect@lgensol.com
How to contact the supervisory authority
Should you wish to report a complaint or if you feel that the Company has not addressed your concern in a satisfactory manner, you may contact the responsible supervisory authority.
You can find the contact details for all EU supervisory authorities at:
https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080
Changes to our Privacy Policy
The Company keeps its Privacy Policy under regular review and places any updates on this web page. This Privacy Policy was last updated on [08.30.2022.]
[U.S.] Privacy Policy
LG Energy Solution, Ltd. (hereinafter referred to as “The Company”, “we”, or “us” interchangeably) cares about your privacy. The purpose of this Privacy Policy is to explain what personal data we collect, how we collect it, use it and share it, and what controls and rights you may exercise with respect to your personal data. The protection of your privacy when processing personal data is important to us. We therefore process your personal data in compliance with the relevant data protection regulations.
The Company may amend this Privacy Policy as required by relevant laws or Company’s internal regulation.
Data Collection
- Information We Collect
[Email address, only if you have sent an inquiry to our representative email] - Purpose for Collection
[Responding to 1:1 inquiries on the website, general inquiries and product inquiries through online] - Methods of Collection
[Customer making inquiries through the website]
[Use or view our website via your browser’s cookies.]
Retention Period and Data Security
We retain your information for the period as required by the law and in accordance with our data retention policies. You may request copies of our data retention policies by contacting us.
We take steps to secure your information and to destroy it once it is no longer necessary for our business purposes or the retention period has lapsed. In case of paper records, we use the paper shredder to dispose of such data or incinerate the paper. In case of electronic files, we delete the data in a manner that is intended to prevent restoration or re-identification.
Recipients
We may share your information outside of our company in the following ways:
Service providers that assist with storage, maintenance.
Your Rights and Choices
You may have certain rights under the law in connection with the processing of your personal information.
1. Correcting your Information
If you believe that we may have false or inaccurate information about you, you may request that we correct it. Please contact us at privacy.es@lgensol.com to submit your request.
2. Marketing Opt-Out
If you wish to opt-out of receiving our marketing communications, use the unsubscribe mechanism included in the marketing communication or contact us at privacy.es@lgensol.com. Even if you opt out of marketing, you may still receive administrative or transactional communications from us.
3. California Privacy Rights
If you are a California resident, you may request certain information regarding our disclosure of certain categories of personal information to third parties for those third parties’ direct marketing purposes. To make such a request, please contact us at privacy.es@lgensol.com. This request may be made no more than once per calendar year, and we reserve our right not to respond to requests submitted other than to the email or mailing addresses specified below. Note that we do not currently share personal information with third parties for those third parties’ direct marketing purposes.
In addition, California residents may have the following additional rights under the California Consumer Privacy Act:
- The right to know: You have the right to request to know (ii) the categories of personal information we have collected about you in the last 12 months; (ii) the specific pieces of personal information we have about you; (iii) the categories of sources from which that personal information was collected; (iv) the categories of your personal information that we sold or disclosed in the last 12 months; (v) the categories of third parties to whom your personal information was sold or disclosed in the last 12 months; and (vi) the purpose for collecting and selling your personal information.
- The right to deletion: You have the right to request that we delete the personal information that we have collected or maintain about you. We may deny your request under certain circumstances, such as if we need to comply with our legal obligations or complete a transaction for which your personal information was collected. If we deny your request for deletion, we will let you know the reason why.
- The right to opt out: You have the right to opt out of the sale of your personal information.
- The right to equal service. If you choose to exercise any of these rights, Kastle will not discriminate against you in anyway. If you exercise certain rights, understand that you may be unable to use or access certain features of our websites or services.
This Privacy Policy describes our practices over the last 12 months with respect to categories of information we collect, the sources of that information, and how we have disclosed it. We do not disclose your personal information to third parties who are not our service providers, nor do we sell your personal information.
You may exercise your right to know twice a year free of charge. You may use an authorized agent to submit a request. When we verify your agent’s request, we may verify your identity and request a signed document from your agent that authorizes your agent to make the request on your behalf. To protect your personal information, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on their behalf.
To exercise your rights, contact us at privacy.es@lgensol.com.
We will take steps to verify your identity before processing your request. We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected personal information. We will only use the personal information provided in the verification process to verify your identity or authority to make a request and to track and document request responses unless you initially provided the information for another purpose.
4. Nevada Privacy Rights
Nevada law gives residents the right to opt out of the sale of their personal information. We are not considered a data broker under the Nevada law and do not sell your personal information.
Do Not Track Signals
Some web browsers incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. We are committed to providing you with meaningful choices about the information collected on our website for third party purposes; however, we do not currently recognize or respond to browser-initiated DNT signals.
Protection of Children’s Privacy
We do not knowingly or intend to collect any information from children under 13 or equivalent minimum age as prescribed in the laws in relevant jurisdiction.
Contact Us
You may contact us at privacy.es@lgensol.com if you have any questions about this Privacy Policy or our data handling practices.